Jeremy is a 3x award-winning customer success leader with 12+ years of experience leading and growing revenue-based Customer Success and Account Management teams. His professional passions are always adding value, developing great talent, and enable others to reach their greatness. He currently serves as the Sr. Director of Customer Success for LifeLoop, and owns a Customer Success coaching practice called CS in the Valley. He also served as a founding board member with Gain Grow Retain and lead the weekly CSM and Leadership office hours between 2021-2023. Over the last 12 years, his customer success teams have experienced strong performance including 120%+ NRR, 95%+ GRR, reducing at-risk customers by 20% YoY, increased product adoption by 70%, and maintaining 99%+ renewal forecast accuracy. You know, all the boring stuff! On a personal note, Jeremy stays busy with my 3 kids (7, 5, 3), 3 cats, and playing board games with my wife.