Name: Keishla Ceaser-Jones | Customer Success Summit | Washington, D.C.
Start: 2026-01-28T05:00:00.000Z
End: 2026-01-28T05:00:00.000Z
Location: Washington, D.C.

Speakers Agenda Why attend Partners

Locations ▼

Text here

Speakers Agenda Why attend Partners

Locations ▼

Get invited

Request to partner

Call to action

Your text goes here. Insert your content, thoughts, or information in this space.

Button

Back to speakers

Keishla

Ceaser-Jones

Managing Director, Partner Success

EAB

Keishla Ceaser-Jones is a customer success leader with over 20 years of sales experience, specializing in sales training and team development. As Managing Director, Partner Success at EAB, she leads a team focused on delivering value to partners and achieving their business goals. With expertise in onboarding, implementation, lifecycle management, and retention, she empowers her success team to drive success for her partners and business outcomes. Keishla focuses on building strong engagement and collaboration across teams including product, marketing, sales, implementation, and technical support to drive a cohesive GTM strategy to support partner value realization and growth.

Button

28 January 2026 15:45 - 16:15

Fireside chat: Beyond onboarding: Strategies for customer success & retention

Customer success doesn’t stop at onboarding: it’s just the beginning. This fireside chat dives into the full retention journey, exploring how to turn first impressions into lasting relationships and loyal brand advocates. Join industry leaders as they share insights, strategies, and lessons learned in building end-to-end customer experiences that drive engagement, reduce churn, and cultivate advocacy.