Name: Keishla Ceaser-Jones | Customer Success Summit | Washington, D.C.
Start: 2026-01-28T05:00:00.000Z
End: 2026-01-28T05:00:00.000Z
Location: Convene Hamilton Square

Speakers Agenda Why attend Partners Venue

Locations ▼

Text here

Speakers Agenda Why attend Partners Venue

Locations ▼

Get invited

Request to partner

Call to action

Your text goes here. Insert your content, thoughts, or information in this space.

Button

Back to speakers

Keishla

Ceaser-Jones

Managing Director, Partner Success

EAB

Keishla Ceaser-Jones is a customer success leader with over 20 years of sales experience, specializing in sales training and team development. As Managing Director, Partner Success at EAB, she leads a team focused on delivering value to partners and achieving their business goals. With expertise in onboarding, implementation, lifecycle management, and retention, she empowers her success team to drive success for her partners and business outcomes. Keishla focuses on building strong engagement and collaboration across teams including product, marketing, sales, implementation, and technical support to drive a cohesive GTM strategy to support partner value realization and growth.

Button

28 January 2026 15:45 - 16:15

Fireside chat - From onboarding to ongoing impact: Rethinking retention through continuous value delivery

Onboarding might start the relationship, but true retention is built through continuous value realization. In this fireside chat, leaders from the education sector share how they’ve redefined the customer journey to focus on outcomes, not just adoption. Discover how their teams track long-term engagement, connect customer learning to measurable success metrics, and evolve success strategies across each lifecycle stage. You’ll walk away with real-world examples and frameworks for designing customer programs that build trust, deepen loyalty, and drive advocacy long after onboarding is complete.