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Keishla
Ceaser-Jones
Managing Director, Partner Success
EAB
Keishla Ceaser-Jones is a customer success leader with over 20 years of sales experience, specializing in sales training and team development. As Managing Director, Partner Success at EAB, she leads a team focused on delivering value to partners and achieving their business goals. With expertise in onboarding, implementation, lifecycle management, and retention, she empowers her success team to drive success for her partners and business outcomes. Keishla focuses on building strong engagement and collaboration across teams including product, marketing, sales, implementation, and technical support to drive a cohesive GTM strategy to support partner value realization and growth.
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27 January 2026 16:15 - 16:45
The race to value: Using data to accelerate customer outcomes
Customer adoption is only part of the story. Leading CS organisations are using data to understand when customers realise value, what accelerates that journey and where friction is holding them back. This session will explore how to connect product usage, customer goals and business outcomes to create a clearer picture of value and use those insights to shape onboarding, product strategy and the wider customer journey. Key takeaways: - The signals that accelerate or delay time-to-value - How to move beyond adoption metrics to measure customer outcomes - Ways to identify customers at risk of stalling before value is realized - Connecting customer data to product, onboarding and lifecycle decisions - Making value realization a shared responsibility across the business