Name: Keishla Ceaser-Jones | Customer Success Summit | Washington, D.C.
Start: 2026-01-28T05:00:00.000Z
End: 2026-01-28T05:00:00.000Z
Location: Convene Hamilton Square

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Keishla

Ceaser-Jones

Managing Director, Partner Success

EAB

Keishla Ceaser-Jones is a customer success leader with over 20 years of sales experience, specializing in sales training and team development. As Managing Director, Partner Success at EAB, she leads a team focused on delivering value to partners and achieving their business goals. With expertise in onboarding, implementation, lifecycle management, and retention, she empowers her success team to drive success for her partners and business outcomes. Keishla focuses on building strong engagement and collaboration across teams including product, marketing, sales, implementation, and technical support to drive a cohesive GTM strategy to support partner value realization and growth.

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28 January 2026 15:45 - 16:15

Fireside chat - Beyond onboarding: Where real success begins

Onboarding isn’t the finish line; it’s the starting gun. True customer success is measured not by how quickly you launch, but by how deeply you retain. In this fireside chat, industry leaders will unpack what it really takes to move beyond early engagement toward long-term value realization. Join us for a candid conversation on how to think about proactive retention strategies, build trust through meaningful touchpoints, and turn satisfied customers into passionate advocates. Expect actionable insights and real-world examples you can take back to your teams to strengthen loyalty, reduce churn, and drive measurable business impact.