Krista is an accomplished leader with over a decade of experience scaling global customer success programs, aligning customer insights with enterprise growth strategy, and leading teams that drive adoption, retention, advocacy, and expansion at scale. As Director of Customer Success at Bloomberg Industry Group, she leads customer success strategy for law firms using Bloomberg’s legal and tax research platforms. Before joining Bloomberg, Krista worked at D2L leading enterprise, mid-market, and SMB customer success teams that supported educational institutions across North America. She also led a specialized team focused on product adoption and digital CS strategy, helping customers realize the full value of their learning technology. Krista brings a customer-centric mindset to every strategy she builds and is most passionate about building strong, authentic relationships with her customers and her team.