With over 25 years in the technology industry, Laura has gained a deep understanding of the entire customer journey, having worked with customers from multiple perspectives. Her passion lies in driving customer success through professional integrity, development expertise, and strategic solutions. As Director of ARIS Customer Success, Americas, Laura leads a team of Customer Success Managers across the Americas while collaborating closely with the broader global Customer Success leadership team. She is dedicated to developing her team’s ability to engage in strategic conversations with customers, uncover their goals, and align them with the capabilities of Software AG’s ARIS product. Together, Laura and her team ensure that customers achieve their goals and realize the full potential of ARIS through tailored success plans, continuous alignment, and delivering ongoing value.