Change can rattle even the strongest teams. But it can also be the spark that pushes them forward. In this session, you’ll see how Microsoft Customer Success turns fear into fuel, building teams that embrace uncertainty and deliver real impact at the edge of innovation. You’ll walk away with simple, repeatable strategies to help your own teams do the same. Matthew Morrell, Director of Customer Success at Microsoft, will share ground-level insights on how to prepare your organization for the rapid changes brought by AI and new technologies. You will learn how to: - Overcome organizational resistance to AI and new technologies. - Use simulations to foster a culture of adaptability. - Effectively guide customers through change to drive adoption.