In an age where AI-driven innovations are accelerating the pace of change, helping customers adopt new tools and product updates is no longer a simple training exercise: it's an act of guiding them through change management. The rapid evolution of technology demands that we shift from teaching features to cultivating a change mindset within our customer base. This session will provide a practical framework for leading customers through the emotional and strategic journey of adopting new AI-powered tools and significant product updates. We will explore how to identify customer readiness for change, communicate value beyond new features, and use data-driven insights to tailor your change management approach. Attendees will learn actionable strategies to mitigate resistance, foster a culture of continuous learning, and turn product updates from potential friction points into moments of enhanced value and deeper user adoption.