For years, the promise of an AI in CS has been stuck in the wrong decade: flashy chatbots, confusing setup flows, and tools that seem designed for engineers, not CS teams. The result? More complexity than clarity. It's time to hit 88 miles per hour and fast-froward to what AI in CS should look like. In this session, you'll see how modern AI can power every stage of the customer journey, from routing and resolution to coaching and insight - without ever losing the human touch. We'll explore: - Why most AI initiatives fail to deliver real value (and how to fix that) - How to design AI that amplifies your team instead of replaces them - What a truly modern, plug-and-play AI CS stack looks like in practice