Name: Rebecca Novetsky | Customer Success Summit | Washington, D.C.
Start: 2027-01-27T05:00:00.000Z
End: 2027-01-27T05:00:00.000Z
Location: Convene Hamilton Square

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Rebecca

Novetsky

Manager, Customer Success

Airwave AI

Rebecca Novetsky is a Customer Success Manager at Airwave AI with more than 10 years of experience building customer success programs from the ground up and managing enterprise portfolios worth over $5M in ARR. Her results include growing key account revenue by 700%, adding more than $1M in ARR through a user school she launched, and cutting onboarding timelines by 65%. Rebecca has worked across sectors including AI, GovTech, RegTech and health care tech, and her approach is rooted in listening closely and creating value that builds long-term trust. She is also the founder of the Next Hire podcast, which spotlights job seekers and helps them connect with the right opportunities.

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28 January 2026 14:15 - 15:00

Build your leadership trajectory: From where you are to where you want to go

Your next leadership move takes more than doing your current role well. This interactive session gives you space to step back, assess how you're perceived today and identify the experiences, relationships and capabilities that will help you take the next step. Through practical exercises, you'll map your leadership profile, identify gaps, audit your influence and leave with a focused 90-day challenge to put your next move into action.