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Ryan
Healy
Executive Vice President, Customer Success
Radancy
Ryan is passionate about creating something great from nothing, stretching the limits of what most people think is possible and building a team around a shared vision of the future. In his time at Brazen (now a Radancy company), he's had the honor of working with an amazing team of hardworking, passionate people. Ryan has learned how to manage, how to grow, how to fail and how to re-invent a business. Over the past decade, Ryan's driven Brazen's vision of delivering better engagement through virtual events and conversational recruiting while scaling the business quickly. They have grown rapidly, created a unique SaaS platform, signed and retained hundreds of customers, enabled many of the world's leading organizations to hire top talent, and provided millions of people with the tools to achieve their career goals.
29 January 2026 16:15 - 17:00
Panel: From churn to champions - how to keep customers for the long haul
Turning at-risk customers into long-term advocates is the key to sustainable growth. In this presentation, we’ll discuss proven strategies to reduce churn and build lasting customer loyalty. Attendees will learn how to identify early signs of churn, implement proactive retention tactics, and create a customer experience that fosters deep engagement. By transforming challenges into opportunities and turning customers into champions, you'll drive higher retention rates, increase lifetime value, and strengthen customer relationships for the long haul.