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Sae
Ro
Senior Director, Customer Success
Moveworks
Sae is a seasoned customer success professional with extensive commercial and federal healthcare experience. His range of experience includes project management, operations, IT, academic medicine, research, finance, strategic planning, payer, customer relationship, and population health.
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28 January 2026 15:45 - 16:15
Relationships, getting above the line and multi-threaded
Cultivating meaningful, multi-threaded relationships is essential for sustained success. This presentation explores the importance of building connections "above the line" with key decision-makers who can influence outcomes and shape our future. We'll discuss how diversifying relationships across an account mitigates risks, protects against churn, and provides a comprehensive pulse on the organization. By adopting a multi-threaded approach, we create a resilient foundation that ensures no single point of failure, fostering long-term success and strategic alignment. Join us to learn how to elevate relationship-building as a cornerstone of account strategy.