Being “customer-first” isn’t just a motto, it’s a mindset that must be embedded at every level of the organization, from the C-suite to cross-functional teams. In this panel, senior CS leaders will share how they’re championing customer-centricity as a company-wide priority, influencing executive decisions, and building partnerships with Product, Sales, Marketing, and beyond. You’ll hear how they coach their teams to lead with influence, equipping CSMs to advocate for customer needs and drive alignment across departments. Whether you're working to shift executive mindset or empower your team to be cross-functional change agents, this session will offer practical strategies to turn customer-centricity from a buzzword into a shared operating principle.

And that's a wrap on our Customer Success Summit Washington!

Our chairperson opens the day with a few ice breakers and sets the tone for the summit.