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Stephanie
Workman-Bolden
VP, Partner Success
Discovery Education
Stephanie Workman-Bolden is a seasoned professional with 17 years of extensive experience in customer relations and leadership roles in the education technology space. As the Vice President of Partner Success at Discovery Education, she leads a Partner Success organization that is responsible for nurturing the customer journey and developing a growth strategy. With a proven track record of driving customer success initiatives, Stephanie consistently delivers exceptional results by implementing innovative solutions to enhance the customer experience. She believes leading with empathy is the cornerstone of effective leadership and ensures that the customer is the center of every interaction.
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28 January 2026 15:45 - 16:15
Fireside chat: Beyond onboarding: Strategies for customer success & retention
Customer success doesn’t stop at onboarding: it’s just the beginning. This fireside chat dives into the full retention journey, exploring how to turn first impressions into lasting relationships and loyal brand advocates. Join industry leaders as they share insights, strategies, and lessons learned in building end-to-end customer experiences that drive engagement, reduce churn, and cultivate advocacy.