28 January 2026 15:45 - 16:15
Fireside chat: Beyond onboarding: Strategies for customer success & retention
Customer success doesnāt stop at onboarding: itās just the beginning. This fireside chat dives into the full retention journey, exploring how to turn first impressions into lasting relationships and loyal brand advocates.
Join industry leaders as they share insights, strategies, and lessons learned in building end-to-end customer experiences that drive engagement, reduce churn, and cultivate advocacy.