28 January 2026 15:45 - 16:15
Fireside chat - From onboarding to ongoing impact: Rethinking retention through continuous value delivery
Onboarding might start the relationship, but true retention is built through continuous value realization. In this fireside chat, leaders from the education sector share how they’ve redefined the customer journey to focus on outcomes, not just adoption.
Discover how their teams track long-term engagement, connect customer learning to measurable success metrics, and evolve success strategies across each lifecycle stage. You’ll walk away with real-world examples and frameworks for designing customer programs that build trust, deepen loyalty, and drive advocacy long after onboarding is complete.