Name: Stephanie Workman-Bolden | Customer Success Summit | Washington, D.C.
Start: 2026-01-28T05:00:00.000Z
End: 2026-01-28T05:00:00.000Z
Location: Convene Hamilton Square

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Stephanie

Workman-Bolden

SVP, Partner Success

Discovery Education

Stephanie Workman-Bolden is a seasoned professional with 17 years of extensive experience in customer relations and leadership roles in the education technology space. As the Sr. Vice President of Partner Success at Discovery Education, she leads a Partner Success organization that is responsible for nurturing the customer journey and developing a growth strategy. With a proven track record of driving customer success initiatives, Stephanie consistently delivers exceptional results by implementing innovative solutions to enhance the customer experience. She believes leading with empathy is the cornerstone of effective leadership and ensures that the customer is the center of every interaction.

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28 January 2026 15:45 - 16:15

Fireside chat - Beyond onboarding: Where real success begins

Onboarding isn’t the finish line; it’s the starting gun. True customer success is measured not by how quickly you launch, but by how deeply you retain. In this fireside chat, industry leaders will unpack what it really takes to move beyond early engagement toward long-term value realization. Join us for a candid conversation on how to think about proactive retention strategies, build trust through meaningful touchpoints, and turn satisfied customers into passionate advocates. Expect actionable insights and real-world examples you can take back to your teams to strengthen loyalty, reduce churn, and drive measurable business impact.