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Stephanie
Workman-Bolden
VP, Partner Success
Discovery Education
Stephanie Workman-Bolden is a seasoned professional with 17 years of extensive experience in customer relations and leadership roles in the education technology space. As the Vice President of Partner Success at Discovery Education, she leads a Partner Success organization that is responsible for nurturing the customer journey and developing a growth strategy. With a proven track record of driving customer success initiatives, Stephanie consistently delivers exceptional results by implementing innovative solutions to enhance the customer experience. She believes leading with empathy is the cornerstone of effective leadership and ensures that the customer is the center of every interaction.
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28 January 2026 15:45 - 16:15
Fireside chat - From onboarding to ongoing impact: Rethinking retention through continuous value delivery
Onboarding might start the relationship, but true retention is built through continuous value realization. In this fireside chat, leaders from the education sector share how they’ve redefined the customer journey to focus on outcomes, not just adoption. Discover how their teams track long-term engagement, connect customer learning to measurable success metrics, and evolve success strategies across each lifecycle stage. You’ll walk away with real-world examples and frameworks for designing customer programs that build trust, deepen loyalty, and drive advocacy long after onboarding is complete.