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Tracy
Henriques
Vice President, Customer Success
Salsify
With more than 10 years of experience in strategic customer-oriented roles at technology-driven organizations, Tracy has a demonstrated track record of transforming and building customer success organizations, collaborating on business development efforts, delivering customer satisfaction and retention, driving top-line growth and profitability, and excelling in private equity-backed environments.
29 January 2026 16:15 - 17:00
Panel: From churn to champions - how to keep customers for the long haul
Turning at-risk customers into long-term advocates is the key to sustainable growth. In this presentation, we’ll discuss proven strategies to reduce churn and build lasting customer loyalty. Attendees will learn how to identify early signs of churn, implement proactive retention tactics, and create a customer experience that fosters deep engagement. By transforming challenges into opportunities and turning customers into champions, you'll drive higher retention rates, increase lifetime value, and strengthen customer relationships for the long haul.