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Tutu
Adenle
Former Vice President Global CX, Success & Ops
Eventbrite
As a strategic, data-driven, business leader, Tutu finds herself consistently drawn towards opportunities and spaces which allow her to combine her ability to conceptualize and implement optimized processes with her knack for driving innovative strategy for cutting-edge organizations. Throughout her career, Tutu has effectively managed a variety of cross-functional teams by understanding and applying team member strengths and developing clear, attainable goals to consistently motivate her teams. By leveraging insightful data to create and implement impactful initiatives and organizational change, she aims to improve both service delivery for customers as well as internal functioning for the teams she works with and leads.
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27 January 2026 11:15 - 12:00
Panel | The AI trust mandate: Leading customers through a new era of data, security and transparency
AI adoption is creating a new set of questions around data, privacy, security and transparency and CS leaders are often at the center of those conversations. This panel will explore how leaders can help customers navigate those concerns while working closely with Security, Legal, Product and Sales. Hear how teams are building confidence around AI, deciding how much transparency is enough and recognizing when customer concerns should influence the roadmap itself. Key takeaways: - How to proactively address customer concerns around AI and data - What customers need to know to build trust in AI-powered products - Ways to partner across Security, Legal, Product and Sales - How to equip teams for confident, credible AI conversations - When customer feedback should influence the AI roadmap