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Tutu
Adenle
Vice President Global CX, Success & Ops
Eventbrite
As a strategic, data-driven, business leader, Tutu finds herself consistently drawn towards opportunities and spaces which allow her to combine her ability to conceptualize and implement optimized processes with her knack for driving innovative strategy for cutting-edge organizations. Throughout her career, Tutu has effectively managed a variety of cross-functional teams by understanding and applying team member strengths and developing clear, attainable goals to consistently motivate her teams. By leveraging insightful data to create and implement impactful initiatives and organizational change, she aims to improve both service delivery for customers as well as internal functioning for the teams she works with and leads.
29 January 2026 13:30 - 14:15
Panel: AI and the next era of customer success - insights and innovation
As AI transforms industries, customer success is entering a new era of innovation. This panel session will explore how AI is revolutionizing customer success through automation, predictive analytics, and personalized customer journeys. We'll discuss key AI-driven insights that enable proactive support, deeper customer engagement, and smarter decision-making. By leveraging AI, CS teams can scale efficiently, drive customer retention, and unlock new growth opportunities, setting the stage for the future of customer-centric success.