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Tutu
Adenle
Vice President Global CX, Success & Ops
Eventbrite
As a strategic, data-driven, business leader, Tutu finds herself consistently drawn towards opportunities and spaces which allow her to combine her ability to conceptualize and implement optimized processes with her knack for driving innovative strategy for cutting-edge organizations. Throughout her career, Tutu has effectively managed a variety of cross-functional teams by understanding and applying team member strengths and developing clear, attainable goals to consistently motivate her teams. By leveraging insightful data to create and implement impactful initiatives and organizational change, she aims to improve both service delivery for customers as well as internal functioning for the teams she works with and leads.
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28 January 2026 14:45 - 15:15
Fireside chat: CS Ops for the future - Redefining roles in customer success
As Customer Success evolves, the question of how to structure teams and roles for the future is more critical than ever. This fireside chat will explore the strategic role of CS Operations in preparing for a new era of customer engagement, where AI and rapid technological change are the norm. Join us as we discuss how to define new CS roles, train teams to collaborate with AI-powered tools, and break down silos between Customer Success, Customer Experience, and Customer Support. We'll delve into what the ideal org structure looks like as your company and tech evolve, and how to ensure your team is positioned to drive both customer value and revenue growth. This session is for leaders looking to build a resilient, adaptable, and highly effective CS organization.