As the Vice President of Customer Service at GAVS Technologies, Vinod leads a team of over 20 professionals who deliver high-quality and innovative solutions to our global clients across various industries. He has over 20 years of experience in IT service management, software project management, and network engineering, and holds multiple certifications, including PgMP, PMP, CSPO, SMC, ITIL, CCNA, CCNP, CCSA, CCSE, Aruba Wireless, and JNCIS-SEC. Vinod's mission is to ensure customer satisfaction, loyalty, and retention by providing strategic guidance, technical support, and continuous improvement to our service delivery processes and practices. He also collaborates with other senior leaders and stakeholders to align customer service vision and goals with the company's overall strategy and values. He is passionate about leveraging cloud technologies, agile methodologies, and servant leadership to empower his team and enhance customer experience.