Cole is a Client Success leader with five years of experience helping customers across all market segments drive adoption, value, and long-term outcomes. In November 2025, he became Director of Client Success for the Strategic segment at SAP Concur, where he focuses on building a high-performing team and leading initiatives that enhance internal processes and operational excellence. Cole is passionate about advancing the practice of Customer Success, empowering his team, and creating scalable, proactive programs that enable customers to achieve meaningful business impact.