Elvis Bottega is the Head of Customer Success (EMEA & LATAM) for SASE at Palo Alto Networks, where he manages a $120M+ ARR portfolio with a rigorous focus on value realization and customer health. Leveraging a background in Engineering and Data Science and 20 years of market experience, Elvis specializes in transforming CS from a cost center into a profit engine. He is an expert in optimizing CSM productivity through data-driven efficiency and consistently secures high rates of product adoption, business expansions, and contract renewals.