Marcela Albertini is a seasoned Enterprise Customer Success Manager with 7+ years of experience in SaaS. She began her journey at a leading Boston-based tech company, pioneering their first Customer Success function before transitioning to the startup realm. Marcela, armed with a journalism degree, brings strong communication skills, relationship-building prowess, and empathetic leadership to her role. As a Team Lead at Secure Code Warrior, an innovative Australian edtech startup specializing in cybersecurity, Marcela serves as the primary advisor and implementation project manager to Fortune 100 companies mostly in finance and tech. She's recognized as an industry expert focused on driving revenue growth, customer loyalty, and satisfaction. Marcela excels in fostering lasting customer relationships and delivering innovative solutions to ensure their success. Her unwavering commitment to customer satisfaction and consistent track record of achieving outstanding results make her a trusted customer advocate.