Alena
Rosini
Chief Client Officer, EMEA
Media.Monks
Alena is currently Chief Client Officer, EMEA, at Media.Monks. With over 20 years of experience on the agency side of things, she has held a number of leadership positions, and has a true sense of what takes to deliver customer-centric ideas.
04 December 2024 16:15 - 16:45
Unlocking the C-suite: a roadmap for aspiring Chief Customer Officers
A Chief Customer Officer is responsible for building a customer-centric culture at all levels of a company. In advocating for the customer, the CCO aims to enable an organization to consistently deliver the best possible customer experiences. However, what learnings would those already in this position share with those who are looking to get there, or those struggling to flourish in their C-suite role? Join this final interactive panel session of the day, and take and offer learnings alongside our panel of C-suite leaders.