Deborah
Knight
Chief Customer Experience Officer
Doctify
As an accomplished customer success and business leader, Deborah has a track record of driving revenue growth and customer advocacy across a range of business sizes, from start-ups, and scale-ups to established global corporations. With her expertise in creating high-performing teams, efficient processes, and innovative product strategies, Deborah consistently delivers exceptional value to customers. Deborah's passion for bringing creative ideas to life has inspired and excited consumers, B2B clients, employees, and wider business stakeholders, further solidifying her reputation as a respected senior leader in the industry.
04 December 2024 14:30 - 15:15
Panel discussion: Strategic cultural evolution - cultivating a high-impact team environment
Customer success teams are often seen as the first line of defense for businesses. They are responsible for handling customer complaints, resolving issues, and providing support, however, CS teams can also play a much broader role in driving business success. In this panel session, we will discuss how CS teams can take responsibility beyond renewal. We will explore how CS teams can: → Identify and address customer pain points. → Collaborate with other departments to improve the customer experience. → Contribute to product development and innovation. → Drive customer loyalty and advocacy. This is an interactive session - have your say and join the discussion and leave with the very best actionable ideas.