Kim
Faura
Chief Product Officer
Checkatrade.com
Kim launched and steered giffgaff to world-class Experience scores and took the reins at Checkatrade in 2020 where he doubled the business's demand in just three years. Originally from Barcelona, Kim started his career at PepsiCo, is a guest speaker at ESADE Business School and has been listed twice among MarketingWeek's Top 50 CX Professionals.
04 December 2024 12:00 - 12:30
Panel discussion: Unlocking industry leading revenue growth - a cross-functional go-to-market strategy to deliver value throughout the customer journey
Today’s ever-changing environment makes driving consistent growth hard and acquiring new customers expensive. The result, customer success teams are businesses’ best positioned competitive advantage to be growth drivers for their organizations—but, they can’t go at it alone. In a dynamic panel discussion, Chris Dishman, SVP Global Customer Success with Kim Faura, CPO, Melanie Mills, CRO, and Francesco Federico, Global Head of Marketing, will share first-hand how their companies are leaning into a CS led go-to-market motion in order to deliver exceptional value at every point in the customer journey.