Engage in interactive discussions with industry experts and peers as we explore key topics in customer success, sharing insights and ideas to enhance processes and drive success. Discussion topics: - Maintaining standardized processes across global customer success teams. - How to train and upskill your CSMs. - Best practices for effective implementation and customer onboarding

What if you could boost revenue without having to invest a fortune in acquiring new clients? Making the most out of your existing client base while simultaneously improving satisfaction & retention ratings are the core values that lie at the heart of every customer expansion strategy. There’s a way to handle expansion (upselling, cross-selling, land-and-expand, etc.) that results in limited, incremental growth in customer account value. And there’s a way to do it that results in consistent, exponential growth in customer account value.