Engage in interactive discussions with industry experts and peers as we explore key topics in customer success, sharing insights and ideas to enhance processes and drive success. Discussion topics: - Maintaining standardized processes across global customer success teams. - How to train and upskill your CSMs. - Best practices for effective implementation and customer onboarding

Engage in interactive discussions with industry experts and peers as we explore a key topic in customer success, sharing insights and ideas to enhance processes and drive success. Focus areas: Onboarding process; Product knowledge and technical training; Communication and soft skills development; Customer-centric mindset cultivation; Role-specific responsibilities and expectations; Continuous learning strategies

Join us as we uncover the strategies that foster successful collaboration between different teams to drive customer loyalty and business expansion. Learn from real-life examples and explore the pitfalls to avoid when aligning departments to achieve common objectives. Leave this panel armed with the knowledge and insights to create a harmonious, customer-centric ecosystem that maximizes retention and fuels sustainable growth for your organization.