As the Chief Experience Officer, Gautam's work includes building a personalized customer journey at each of the company’s properties, developing a high-performing leadership team, and training the front-line staff to understand their true value in moving the bottom line through exemplary customer service. He leads the Jones University training program and is passionate about building employee and service-centric club cultures. Gautam is the standard bearer for instilling Bobby Jones Links’ 17 service standards at all properties and educating team members on the company core purpose: to make a difference. Gautam also works with properties outside of his organization to create a cultural foundation driven by a core purpose, core values, and detailed service standards. His journey into the golf industry started as a caddy as a junior golfer. After graduating from Rutgers University, where he played on the golf team, he managed country clubs of all types before focusing on developing golf industry leaders and staff to be as passionate as he is about serving others.