Omar
Amer
Head of Customer Success
Aperio
Omar Amer is a seasoned professional in the industrial automation sector with a strong engineering background. Throughout his career, he has worked closely with customers across various industries, including Power Generation, Oil & Gas, Transportation, and Manufacturing. His technical expertise has allowed him to address unique challenges and deliver tailored solutions, fostering a culture of trust and reliability. Passionate about building customer-centric strategies, Omar played a pivotal role in establishing customer success organizations, ensuring clients' success and satisfaction throughout their journey. Moreover, his dedication to sustainability led him to optimize operations in the water reclamation industry. At Stanley Industrial, Omar led the integration of digital services to optimize the customer experience in the automotive manufacturing sector. Under his guidance, the company streamlined processes, reduced downtime, and unlocked new avenues for growth. Currently, Omar serves as the Head of Customer Success at Aperio, where he is committed to bringing data quality to customers. With a focus on empowering clients through top-notch services, he aims to drive efficiency and create lasting value for their organizations. As a leader in the industrial automation domain, Omar continues to drive positive change, empowering organizations to thrive in a rapidly evolving market.
13 November 2024 09:45 - 10:30
Panel session: Metrics that matter - unraveling the power of data in customer success
Unleash the true power of data as our expert panelists share insights into how metrics can revolutionize customer relationships, optimize retention strategies, and drive sustainable business growth. - Discover innovative approaches to harnessing data - Propel your customer success efforts to unprecedented success - Gain a competitive edge by unlocking the full potential of data-driven CS