We’ll be sharing the results of our 2023 Ipsos research among almost 1,000 CX and EX professionals, from 60+ markets across the world. We delve into: - Current state of play in Customer and Employee Experience - across sectors, and B2C vs B2B - What’s changed over the last few years, and what the future holds - Levels of Experience Management (XM) maturity - who’s now ahead of the curve and who’s lagging - XM challenges, including, of course, those relating to AI and ESG - Top priorities for CX and EX practitioners - where there’s still work to be done and the opportunities that lie ahead