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Event starts in:
68

days :

17

: hours :

23

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33

until early bird prices end

December 03 & 04, 2025
InterContinental - The O2
1 Waterview Drive
London

Customer Support Summit
London

Meet the minds behind world-class customer support. Learn what’s working, what’s next, and how support leaders are turning every conversation into a competitive edge.

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Get your ticket

for the summit

We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:

- Deliver high-quality support at scale with AI-enabled personalisation at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first and second line support agents.

- Transform customer support touchpoints into actionable insights that drive smarter decisions across your entire organisation.

London
December 3 & 4, 2025

Save £300

What our
attendees say...

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A snapshot of

our previous speakers...

Keyur
Shah
Head of Customer Support
Rakuten Advertising
Sarah
Sherwood
Vice President, Customer Success & Support
Typeform
Raymond
Otero
Director, Global Customer Experience (GCX) - Strategic Programs
Microsoft
Thomas
Deely
Senior Customer Community Manager
Box
Sandeep
Venugopalan
Global Customer Success Manager
Dell Technologies
Lihod
Rachmilevitch
Chief Services Officer
Own Company
Gadi
Vered
Sr VP of Customer Support and Implementation
Own Company
Matthew
Paupst
VP, Global Technical Support
Crestron Electronics
Matt
Farineau
Director, Global Support
Acquia
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What you’ll get

out of the summit

  • Strengthen your AI strategy to stay up-to-date with frameworks that deliver unparalleled customer support to drive loyalty and retention.

  • Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.

  • Transform your support team from a perceived cost center into a knowledge hub that drives loyalty, informs strategy, and accelerates growth.

December 03 & 04, 2025
InterContinental - The O2
London

Customer Support Summit

Agenda
at a glance

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Translate customer insights, satisfaction metrics, and operational efficiency into language that resonates with leadership, positioning support as a true growth driver rather than a cost centre.

Prove the strategic value of support

Product Marketing Manager

Explore how leading support teams integrate bots, automation, and human agents to achieve faster resolutions, greater accuracy, and more personalised customer experiences without sacrificing empathy or trust.

Master the blend of AI efficiency and human connection

Product Marketing Manager

Turn your support centre into a powerhouse for customer intelligence. Learn how to systematically capture, analyse, and share insights from support interactions to drive company-wide growth.

Harness customer feedback for high-impact cross-collaboration

Product Marketing Manager

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Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.

Champion customer-centricity

Product Marketing Manager

Deliver exceptional experiences at scale by empowering customers to help themselves. Learn how to design and maintain a knowledge base customers prefer to use before opening a ticket.

Scale high-quality support with AI-augmented self-service solutions

Product Marketing Manager

Transform your support agents into trusted brand representatives. Discover best practices for training, retaining, and upskilling talent—including leveraging offshore teams—to deliver consistent experiences across every channel.

Train world-class brand ambassadors

Product Marketing Manager

Our Stats

25+

Speakers

100+

Attendees

75%

Senior management

80+

Companies

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Get your ticket
early bird sale now on

Want to learn more about the summit before you buy? Speak with our delegate director, Kyle to find the perfect fit for you and your team - master L&D goals for the year in just two days.

Save £300

Talk to Kyle

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Build a community

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

Co-located events in
London

Each summit has a unique agenda and speaker line-up. Invite your peers from product marketing, sales enablement and more to plug into tailored content throughout the day then meet up in our shared exhibition and networking space to swap insights and unlock company growth.

1 ticket, 4x the insights - that's right, you and your team will enjoy an access all areas experience - explore our co-located summits.

Dec 03 & 04, 2025
Customer Support Summit London

More info →

Dec 03 & 04, 2025
Product Marketing Summit London

More info →

Dec 03 & 04, 2025
Sales Enablement Summit London

More info →

Dec 03 & 04, 2025
Revenue Operations Summit London

More info →

Dec 03 & 04, 2025
Product Operations Summit London

More info →

Dec 03 & 04, 2025
Product-Led Summit London

More info →

Dec 03 & 04, 2025
Customer Marketing Summit London

More info →

December 03 & 04, 2025
InterContinental - The O2
London

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ support pros

Who's attending...

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Take a look at our past summits

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Check out our

summit series...

Sep 16 & 17, 2025
Customer Success Summit
San Francisco

Find out more

Sep 16 & 17, 2025
Customer Support Summit
San Francisco

Find out more

Sep 18, 2025
Chief Customer Officer Summit
San Francisco

Find out more

Oct 29 & 30, 2025
Customer Success Summit
Boston

Find out more

Oct 29, 2025
AI for Customer Support Summit
Boston

Find out more

Oct 30, 2025
Customer Success Summit
Sydney

Find out more

Nov 12 & 13, 2025
Customer Success Summit
Toronto

Find out more

Nov 19 & 20, 2025
Customer Success Summit
Chicago

Find out more

Dec 02, 2025
Chief Customer Officer Summit
London

Find out more

Dec 03 & 04, 2025
Customer Success Summit
London

Find out more

Dec 03 & 04, 2025
Customer Support Summit
London

Find out more

Jan 29, 2026
Customer Success Summit
Washington

Find out more

Feb 11 & 12, 2026
Customer Success Summit
Austin

Find out more

Mar 10 & 11, 2026
Customer Success Summit
New York

Find out more

Mar 10 & 11, 2026
Customer Support Summit
New York

Find out more

Mar 11, 2026
Chief Customer Officer Summit
New York

Find out more

Apr 01 & 02, 2026
Customer Success Summit
Denver

Find out more

Apr 30, 2026
Chief Customer Officer Summit
Palo Alto

Find out more

May 12 & 13, 2026
Customer Success Summit
Amsterdam

Find out more

Jun 23 & 24, 2026
Customer Success Summit
London

Find out more

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Interested in more than one summit? Speak to our team.

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Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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Briana Koepf
Speaker & media partnership enquiries

Kyle Saucier

Attendee enquiries

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