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until early bird prices end
AI Customer Support Summit
London
The teams furthest ahead with agentic AI in support aren't guessing anymore, they know what works. Learn their approach to automated deflection, intelligent triage, proactive escalation, and leave with ideas you can put to work immediately.
Early bird tickets
are live and limited
We're bringing together the brightest minds in customer support for one day of dedicated AI advancement so you can:
- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.
- Understand what's breaking when leading teams pressure-test AI against real customer volume, and what they changed because of it.
- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.
- Leave with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalised support.
A snapshot of
our speakers..
What our
attendees say...
What you’ll get
out of the summit
- Gain clarity on where AI genuinely improves customer support and where human judgement is still essential in complex, uncertain or high stakes situations.
- Develop your action plan to seamlessly blend AI agents with a highly skilled human team to maximize customer satisfaction and ROI.
- Trade perspectives with fellow leaders on how escalation should work in AI-driven support environments and what happens when automated systems fail at scale.
Agenda
at a glance
Explore where every interaction should go, human or AI agent. Learn how leading teams decide what to automate, what stays human, and how to get that split right as agentic support scales.
Human-AI task allocation
Product Marketing Manager
Move beyond scripted responses to deliver support that reads what a customer actually needs in the moment. Understand where that level of personalisation builds loyalty and where it creates risk.
Intent personalisation
Product Marketing Manager
Rethink how handoffs work when AI agents are handling more of first contact. Learn how to keep context intact at the point of escalation and make the transition invisible to the customer.
Agentic escalation
Product Marketing Manager
Use AI agents to spot and resolve issues before a customer has to raise them, reducing ticket volume and freeing your team to focus on the interactions that need a human touch.
Proactive agentic support
Product Marketing Manager
Understand how to put the right guardrails around AI agents making decisions without human sign-off, what to do when things go wrong, and how to maintain customer trust along the way.
Autonomous AI governance
Product Marketing Manager
Uncover how support teams are using AI to pull meaning from customer feedback at scale and feed it directly into service improvements, so insight drives change rather than sitting in a report.
AI-powered insights
Product Marketing Manager
Our Stats
15+
Speakers
100+
Attendees
75%
Senior management
80+
Companies
Get your ticket
early bird sale on now
Want to learn more about the summit before you buy? Speak with our delegate director Kyle to find the perfect fit for you and your team - master L&D goals for the year in just one day.
Join the summit and discover how to...
Break the cycle
Step away from the daily grind and get a clear read on which autonomous support systems hold up against real ticket volume and which still operate like demos.
Collaborate
Trade notes with fellow support leaders on what's working as agentic AI takes on more of the frontline, and build connections that outlast the summit.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ support pros
Take a look at our past summits
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Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.