days :
: hours :
minutes
until early bird prices end
Customer Support Summit
London
Meet the minds behind world-class customer support. Learn what’s working, what’s next, and how support leaders are turning every conversation into a competitive edge.
Get your ticket
for the summit
We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:
- Deliver high-quality support at scale with AI-enabled personalisation at every customer touchpoint.
- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first and second line support agents.
- Transform customer support touchpoints into actionable insights that drive smarter decisions across your entire organisation.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Strengthen your AI strategy to stay up-to-date with frameworks that deliver unparalleled customer support to drive loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
Transform your support team from a perceived cost center into a knowledge hub that drives loyalty, informs strategy, and accelerates growth.
Agenda
at a glance
Translate customer insights, satisfaction metrics, and operational efficiency into language that resonates with leadership, positioning support as a true growth driver rather than a cost centre.
Prove the strategic value of support
Product Marketing Manager
Explore how leading support teams integrate bots, automation, and human agents to achieve faster resolutions, greater accuracy, and more personalised customer experiences without sacrificing empathy or trust.
Master the AI + human blend
Product Marketing Manager
Turn your support centre into a powerhouse for customer intelligence. Learn how to systematically capture, analyse, and share insights from support interactions to drive company-wide growth.
Harness customer feedback for growth
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Champion customer-centricity
Product Marketing Manager
Deliver exceptional experiences at scale by empowering customers to help themselves. Learn how to design and maintain a knowledge base customers prefer to use before opening a ticket.
Build an AI-augmented knowledge base
Product Marketing Manager
Transform your support agents into trusted brand representatives. Discover best practices for training, retaining, and upskilling talent, including leveraging offshore teams, to deliver consistent experiences across every channel.
Drive customer loyalty
Product Marketing Manager
Our Stats
25+
Speakers
100+
Attendees
75%
Senior management
80+
Companies
Get your ticket
early bird sale now on
Want to learn more about the summit before you buy? Speak with our delegate director Kyle to find the perfect fit for you and your team - master L&D goals for the year in just two days.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Build a community
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Co-located events in
London
Connect with fellow leaders at our cross-functional London event, as your ticket includes access to all our co-located events. Invite your peers from across your org and customise your L&D day, picking the sessions that are right for you.
1 ticket, 4x the insights - that's right, you and your team will enjoy an access all areas experience - explore our co-located summits.
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ support pros
Take a look at our past summits
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Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.