days :
: hours :
minutes
until early bird rates end
Customer Support Summit
New York
Elevate your support strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
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early bird sales now on
We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:
- Implement impactful support tactics into your strategy to increase customer satisfaction.
- Leverage AI, automation, and the latest emerging tech to amplify reach.
- Prove the strategic value of support and embed a culture dedicated to improving CX across your entire org.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption, expansion, and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer-obsessives.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of your support function.
Agenda
at a glance
Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots and automation to streamline your support processes without compromising empathy and personalization.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.
Agent retention, training & development
Product Marketing Manager
Identifying and tracking the most meaningful metrics & KPIs to accurately gauge performance without creating pressure that compromises quality.
Customer-centricity
Product Marketing Manager
Equipping agents with training and techniques to handle high-stress interactions to maintain composure and effectiveness to preserve brand loyalty.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Our Stats
25+
Speakers
100+
Attendees
75%
Senior management
75+
Companies
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Our
partners
Our previous summit partners
our
Partners
Our supporting partners
our
Partners
Our community partners
Executive
summary
A community of senior decision-makers
The world’s most influential companies
150+ attendees
Who's attending...
Take a look at our past summits
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Elevate your team's
CS game
If you want to bring your team along, chat to Tom to secure the best discounted rate.
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Interested in more than one summit? Speak to our team.
Got a question?
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Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.
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