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until early bird prices end
Customer Support Summit
NewYork
Meet the minds transforming support from a service to a strategy.
Hear from the leaders embedding human-centric AI efficiency at the heart of every customer interaction.
Get your early bird ticket
for the summit
We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:
- Deliver high-quality support at scale by leveraging AI personalization at every customer touchpoint.
- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first- and second-line support agents.
- Transform customer interactions into actionable insights that drive smarter decisions across your entire organization.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Power your workflows with next-level AI integration to deliver support experiences that drive measurable loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
Transform your support team from cost center into a data-rich command center that uncovers insights, powers loyalty, and drives smarter decisions.
Agenda
at a glance
Translate customer insights, satisfaction metrics, and operational efficiency into language that resonates with leadership, reposition support from cost center to growth driver.
Prove the strategic value of support
Product Marketing Manager
Explore how leading support teams deploy agentic automation alongside human expertise to unlock speed, precision and personalization without sacrificing empathy or trust.
Master the AI-human blend
Product Marketing Manager
Turn support into a powerhouse of customer insight. Systematically capture and activate data to accelerate growth across your business.
Harness customer feedback for growth
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Champion customer-centricity
Product Marketing Manager
Deliver exceptional experiences at scale by empowering customers to help themselves. Learn how to design and maintain a knowledge base customers prefer to use before opening a ticket.
Build an AI-augmented knowledge base
Product Marketing Manager
Turn your support agents into loyalty champtions. Unlock strategies to train, retain ad upskill internal talent and offshore teams to deliver consistent, trust-building support across every channel.
Drive customer loyalty
Product Marketing Manager
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading support voices. Discover what’s working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Swap ideas, share challenges, and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't attended a professional L&D event.*
Get tickets on our
early bird sale now
Want to learn more about the summit before you buy? Speak with Kyle to find the perfect fit for you and your team.
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you. Use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ customer leaders
Take a look at our past summits
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More events in
New York
Your pass gives you access to a shared exhibition and networking space that connects you to five other events. It's an incredible hub of innovation where hundreds of leaders from different functions come together.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.