days :
: hours :
minutes
until Early Bird prices end
AI for Customer Support Summit
NewYork
Meet the minds transforming support from a service to a strategy.
Uncover real AI results from support teams like yours, grow your support network, and leave with a game plan to fine-tune your best-practices.
Early bird tickets
are live and limited
Make AI your priority at the summit. You will:
- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.
- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.
- Leave with frameworks for restructuring your team, upskilling agents and rolling out predictive, personalized support.
A snapshot of
our previous speakers...
What you’ll get
out of the summit
Power your workflows with next-level AI integration to deliver support experiences that drive measurable loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
Transform your support team from cost center into a data-rich command center that uncovers insights, powers loyalty, and drives smarter decisions.
What our
attendees say...
Agenda
at a glance
Use AI to read intent, sentiment, and urgency, so agents step in at exactly the right moment.
Smart escalation in a hybrid support model
Product Marketing Manager
Use AI to analyze customer feedback at scale, then close the loop with faster fixes and smarter service.
Turn AI-informed feedback into action
Product Marketing Manager
Rethink roles with AI co-pilots, freeing agents to focus on complex, relationship-driven conversations.
Redesign support roles for AI collaboration
Product Marketing Manager
From intelligent routing to generative responses, use AI to make every stage of the customer journey feel personal.
Personalize every customer touchpoint
Product Marketing Manager
Design AI-powered support that’s transparent, minimizes bias, and respects privacy, building trust that lasts.
Build trust with ethical AI frameworks
Product Marketing Manager
Anticipate customer needs before they arise to cut ticket volume, resolve issues faster, and smooth the experience.
Proactive support with predictive AI
Product Marketing Manager
More events in
New York
Support doesn’t live in a silo and neither do we.
Your pass gives you access to a shared exhibition and networking space that connects you to the full customer-facting function. Meet the customer marketers, CSMs, and customer leaders excited to collaorate with support to drive customer-centric growth.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay raise
Customer professionals who've attended a conference to further their L&D earn 22% more than those haven't.*
Download
your one-pager
Get a digestible breakdown of what you can expect from the summit, download your one-pager today.
Know you want to join us but need a little help getting budget sign-off? Share this will your team lead to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ customer leaders
Take a look at our past summits
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Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.