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Customer Support Summit
NewYork
Elevate your customer support strategy by absorbing insights directly from industry leaders as they reveal best practices and common challenges to help you lead a data-driven support program at scale.
Get your ticket
early bird sale now on
We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:
- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.
- Accelerate ticket resolution with automation to improve customer satisfaction and reduce churn.
- Capture customer insights via support interactions to build an effective feedback loop to improve your product or service.
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
Discover the latest trends in automation and leverage AI innovations to deliver world-class customer interactions that drive loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support leaders.
Acquire the skills you need to lead a world-class support function and unlock the full strategic value of your program at each stage of your customer's journey.
Agenda
at a glance
Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots and automation to streamline your support processes without compromising empathy and personalization.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.
Agent retention, training & development
Product Marketing Manager
Identifying and tracking the most meaningful metrics & KPIs to accurately gauge performance without creating pressure that compromises quality.
Customer-centricity
Product Marketing Manager
Equipping agents with training and techniques to handle high-stress interactions to maintain composure and effectiveness to preserve brand loyalty.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Our Stats
25+
Speakers
100+
Attendees
75%
Senior management
75+
Companies
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Our
partners
Our summit partners
our
Partners
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our
Partners
Our community partners
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ attendees
Who's attending...
Take a look at our past summits
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Elevate your team's
support game
If you want to bring your team along, chat to Tom to secure the best discounted rate.
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Interested in more than one summit? Speak to our team.
Got a question?
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Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.
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