Amy Oilman believes that every customer success team has potential to be transformative, and that a culture of customer focus, collaboration and belonging can help CSMs show up at their best while growing revenue and reducing churn. She helps people and organizations move past organizational politics to build high performing customer success organizations. Amy recently joined RingCentral as the Regional Vice President of Customer Success at RingCentral, building teams that deliver customer love to their top customers. Previously she led customer success organizations at Google. Also an Executive Customer Success coach and facilitator, she helps people and businesses attain growth through strategic planning, branding and execution.