Annie Dean is CEO and Cofounder of RecastSucces, working to diversify the tech industry by helping career transitioners, supporting mentorship, and offering fractional CS leadership programs for SaaS companies. Since 2013 she has been in CS leadership and executive roles at LinkedIn, Coursera, and several rapid-growth startups. She has a Master’s Certificate in Innovation and Entrepreneurship from HEC Paris. She also leads the popular Udemy Business course, Smart Tips: Customer Success.