A customer-obsessed leader with a healthy disrespect for the impossible, Heidi has spent 15+ years working in enterprise SaaS at companies including Cisco Systems and Meta. She transformed Cisco’s customer success team for their video conferencing platform (WebEx) and evolved their practice to be to be digital first – just in time for the pandemic to hit and stress test the new onboarding journeys. Today she is building a customer success team from scratch - evolving organizational culture and driving customer centricity at the heart of Meta’s fast-growing business messaging business.