Jeff has 17+ years of professional experience with over 10 years in SaaS and customer success, delivering outcomes in customer adoption, renewals and expansion, and customer satisfaction from his experiences in CSOps, CS leadership, and support. His professional mission is creating rich customer experiences through people and processes working in harmony. He has recently led teams to successfully deploy Gainsight, product analytics, health scoring, digital customer success, and pooled CS across global and cross-functional teams. He loves pattern-matching insights in data, systems, and customer behavior, to optimize go-to-market motions and customer outcomes.