Lauren Kennedy is a seasoned customer success leader with a decade of expertise in building scalable processes and enhancing customer experience. With a passion for exploring the intersection of people and technology, she’s helped various organizations within the tech industry adopt a customer-centric mindset to drive business growth. Most recently, she joined Glean, an AI-powered search solution, as the Head of Customer Success. In her current role, she’s focused on transforming information access for workers across the enterprise.