Rob currently runs the post-sales organization at RiskOptics (a leading risk and compliance SaaS solution). Prior to RiskOptics, he led the commercial customer success team at Segment. Rob got his start in customer success at DocuSign, where he built their scaled success team from the ground up, helping the company achieve 50% annual growth ahead of their IPO in 2018. Originally from Philadelphia, Rob moved to the Bay Area in 1999 and spent 13 years at Cisco Systems in services and marketing leadership roles. He lives in the Bay Area with his wife, three daughters, dog and cat (also female).