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February 12 & 13, 2025
Austin

Customer Success Festival
Austin

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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the next summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Austin
February 12 - 13, 2025

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What our
attendees say...

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A snapshot of

our speakers...

Karla
Kannan
Senior Vice President, Customer Experience
BirchStreet Systems
Taylor
Hodges
Global Head, Customer Success, Corrigo
JLL Technologies
Karen
Hennessey
Senior Director, Customer Success
DNV
Emily
Garza
Head of Customer Engagement
Unit21
Antoinette
Staples Branch
Senior Director, Customer Insights & Success
McKesson
Ayman
Husain
Director, Customer Success
Microsoft
Kandace
Ballard
Enterprise Customer Success Director
Salesforce
Brady
Tengberg
Director of Revenue Strategy
Clozd
Guy
Koussa
VP of Sales, CS & Ops
Tradewing
Renee
Crosby
Customer Success Operations Director
SOCi, Inc.
Bryant
Castleton
Senior Director, Customer Success
Microsoft
Omer
Jaweed
Former Senior Director, Strategy & Planning, Customer Success
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

February 12 & 13, 2025
Austin
Customer Success Festival

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

25+

Speakers

100+

Attendees

70%

Senior management

75+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

February 12 & 13, 2025
Austin

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Convince your boss

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Our community partners

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ attendees

Who's attending...

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Take a look at our past summits

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Elevate your team's
CS game

If you want to bring your team along, chat to Tom to secure the best rate.

Book a call with Tom

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Check out our

summit series...

Sep 03, 2024
Chief Customer Officer Summit
San Francisco

Find out more

Sep 04 & 05, 2024
Customer Success Festival
San Francisco

Find out more

Oct 03 & 04, 2024
Customer Success Festival
Boston

Find out more

Oct 24, 2024
Customer Experience Summit
San Francisco

Find out more

Nov 06 & 07, 2024