Anna Lovegrove is a Regional Director of Customer Success at Sprinklr.
04 December 2024 12:30 - 13:00
Fireside chat: Cross-functional collaboration and building new standardised frameworks to deliver consistent value
In this fireside chat discussion, Haig and Anna will discuss how, through effective cross-functional collaboration, you can build new standardised frameworks to deliver consistent value for your customer at every stage of their journey.
Talking points will include:
- The power of cross-functional collaboration
- The importance of breaking down silos and uniting teams around common goals
- Why is it important to build standardised frameworks for key internal processes?
- Why are standardised frameworks essential for delivering consistent value to customers?
- How can frameworks help to improve efficiency, reduce errors, and ensure that all customer interactions are aligned with the company's overall goals
- How to foster a culture internally where every department is focused on customer success