RVP Customer Success - Global Strategic Accounts Europe
Sprinklr
Carly Rogers is the RVP of Customer Success at Sprinklr, leading the team responsible for the happiness of the customer experience management platform's largest and most strategic customers in Europe. Carly has spent the majority of her career building teams and programs at high growth start ups, predominantly in the mar-tech space, and is passionate about establishing long term partnerships founded on value creation.
04 December 2024 11:15 - 11:45
Value Alignment & the SEP (Success Engagement Process)
In this session, we will explore the subjective nature of customer value, and how customer success managers can maintain, reinforce and leverage value alignment throughout their engagement process to retain and grow customer ARR.
This session will be most valuable for customer success leaders and individual contributors focused on enterprise or strategic customer segments.