Gareth Muller has a background in recruitment and currently manages the Renewals Team at Workable which is a global team of 4. Being a team covering a large territory of accounts and customer volume means we've needed to use automation to increase efficiency and are looking into ways to integrate AI into our processes whilst still maintaining a human touch.
05 December 2024 10:15 - 11:00
Panel: A human-first CS strategy in the age of AI and automation
This panel discussion will take a deep dive into artificial intelligence vs emotional intelligence - why a human-first approach will always win.
Discussion will also include tactical tips and tricks as to how AI and automation tools can improve your efficiency, productivity and help scale your CS function without hiring additional resource - this won't be too technical though, just filled with some real-world advice!