Global Customer Advocacy & Community Experience Manager
Taulia
Jennifer Susinski brings customers, technology & empathy together within the customer advocacy space. She brings to the table expertise across strategy, customer-facing innovation & execution. Through putting her advocates in the driver’s seat, she has accomplished countless impact in all areas of the business such as aspects of Product to Market, Engineering, Customer Experience, Support, and Sales.
Jennifer strives to make sure all customers are part of a journey, and all interactions start and end with a smile.
04 December 2024 14:30 - 15:15
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions and find proven solutions in this intimate, closed group setting.
Table topics include:
- Danielle Martin - Conquering imposter syndrome, overcoming self-doubt
- Jennifer Susinski - Mastering customer advocacy and success: Unveiling best practices for exceptional results
- Melisaan Foster - Establishing CS in a startup
- Nabeeda Bakali - How to progress in your career as Customer Success Manager
- Ricky Cheung - Collaborating with sales
- Mike Gadd - Designing a customer journey to optimise their experience and your operations
- Chris Jones - Managing key stakeholder changes in your customers
05 December 2024 12:15 - 13:00
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions and find proven solutions in this intimate, closed group setting.
Table topics include:
- Jennifer Susinski - Harmonizing goals: Achieving your objectives while respecting your customers (you can't have champions without building relationships and trust)
- Minna Vaisanen - Planning for outstanding CS success for 2024 (and learnings from 2023)
- Luke Minors - Structuring your team for success with future automation of your CS program
- Gema Monzon - Being an effective internal change management agent
- Joao Pereira - KPIs - importance of clear goals to drive a proactive approach