Joao Pereira – VP of Customer Experience at milkrite | InterPuls. With over 15 years of experience in multiple business areas, including Product Management, Sales, and Marketing, I am obsessed with customers’ happiness through a deep understanding of their needs along the Customer Journey. I believe that people should be at the centre of everything that an organization does and I bring this mentality when working on the vision of our business and the strategy to achieve our targets.
05 December 2024 12:15 - 13:00
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions and find proven solutions in this intimate, closed group setting.
Table topics include:
- Jennifer Susinski - Harmonizing goals: Achieving your objectives while respecting your customers (you can't have champions without building relationships and trust)
- Minna Vaisanen - Planning for outstanding CS success for 2024 (and learnings from 2023)
- Luke Minors - Structuring your team for success with future automation of your CS program
- Gema Monzon - Being an effective internal change management agent
- Joao Pereira - KPIs - importance of clear goals to drive a proactive approach