Luke leads the Digital Customer Success function at Alteryx, the leading analytics automation platform for all. He has spent time working with customers at all stages of the customer journey and is proud to have built Alteryx’s scaled Customer Success function from the ground up over the last 2 years.
05 December 2024 12:15 - 13:00
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions and find proven solutions in this intimate, closed group setting.
Table topics include:
- Jennifer Susinski - Harmonizing goals: Achieving your objectives while respecting your customers (you can't have champions without building relationships and trust)
- Minna Vaisanen - Planning for outstanding CS success for 2024 (and learnings from 2023)
- Luke Minors - Structuring your team for success with future automation of your CS program
- Gema Monzon - Being an effective internal change management agent
- Joao Pereira - KPIs - importance of clear goals to drive a proactive approach
05 December 2024 10:15 - 11:00
Panel: A human-first CS strategy in the age of AI and automation
This panel discussion will take a deep dive into artificial intelligence vs emotional intelligence - why a human-first approach will always win.
Discussion will also include tactical tips and tricks as to how AI and automation tools can improve your efficiency, productivity and help scale your CS function without hiring additional resource - this won't be too technical though, just filled with some real-world advice!