Marco
Carrubba
Director of Customer Success
Microsoft
Marco Carrubba is an accomplished senior leader with a rich corporate background and a keen interest in the London startup ecosystem. As a Director of Customer Success, Marco delivers exceptional value to customers and drives business growth with efficiency. As a respected Cultural Chameleon, he leverages his sensitivity and empathy to help teams become greater than the sum of their parts, and stretch them to think about what they can be in the future. He has been an enthusiastic AI explorer forever and has been recognized as one of the Top 100 Customer Success Strategists for three consecutive years – 2021, 2022 and 2023.
05 December 2024 10:15 - 11:00
Panel: A human-first CS strategy in the age of AI and automation
This panel discussion will take a deep dive into artificial intelligence vs emotional intelligence - why a human-first approach will always win. Discussion will also include tactical tips and tricks as to how AI and automation tools can improve your efficiency, productivity and help scale your CS function without hiring additional resource - this won't be too technical though, just filled with some real-world advice!

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Attendee enquiries: contact Tom

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