With over 10 years of experience in SaaS Go-to-Market, Matt is a Scaled Customer Success Expert and Consultant. His latest in-house role was Global Director of Scaled Customer Success at Culture Amp, the leading platform for employee engagement and performance. He led a global team across North America, EMEA and APAC that delivers an innovative and scalable combination of digital and human customer success programs that drive customer value and revenue across the entire customer lifecycle. He is passionate about Outcome Management, a customer-centric approach that aligns product solutions with customers' desired business outcomes and measures the impact of the partnership.