Melisaan is CXO at WorkBuzz where she leads her team to help businesses build great company cultures by gaining feedback from their people.
Melisaan was awarded a Mark of Excellence - Outstanding Young Communicator by the CIPR in 2018, named an Inspiring Leader in 2020, and Customer Success Rising Star EMEA in 2022. Her experience as a Consultant in employee engagement, communications and inclusion has enabled her to translate skills into her Customer Success function to create amazing outcomes like world-class NPS from WorkBuzz's clients and net revenue retention greater than 110%.
04 December 2024 14:30 - 15:15
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions and find proven solutions in this intimate, closed group setting.
Table topics include:
- Danielle Martin - Conquering imposter syndrome, overcoming self-doubt
- Jennifer Susinski - Mastering customer advocacy and success: Unveiling best practices for exceptional results
- Melisaan Foster - Establishing CS in a startup
- Nabeeda Bakali - How to progress in your career as Customer Success Manager
- Ricky Cheung - Collaborating with sales
- Mike Gadd - Designing a customer journey to optimise their experience and your operations
- Chris Jones - Managing key stakeholder changes in your customers
04 December 2024 09:45 - 10:30
Panel: Leadership in customer success: Scaling and structuring your team for success
Join us for a panel discussion on the key leadership principles for scaling and structuring a customer success team for success. Our panelists will share their experiences and insights on topics such as:
- Defining your customer success goals
- Building a strong customer success culture
- Hiring and managing customer success managers
- Measuring and optimising customer success performance
This is a must-attend session for any leader who is responsible for scaling and growing their customer success team.