Simon
Schwartz
Senior Enterprise Customer Success Manager
TrueLayer
Simon Schwartz is the Senior Enterprise Customer Success Manager at TrueLayer, Europe’s leading open banking payments network. A Chicago native originally, Simon has stayed in the UK following his MBA at Cambridge University and previous roles have seen him gain experience at Synthesized, norbloc and GPShopper.
04 December 2024 12:30 - 13:00
Fireside chat: Cross-functional collaboration and building new standardised frameworks to deliver consistent value
In this fireside chat discussion, Haig and Anna will discuss how, through effective cross-functional collaboration, you can build new standardised frameworks to deliver consistent value for your customer at every stage of their journey. Talking points will include: - The power of cross-functional collaboration - The importance of breaking down silos and uniting teams around common goals - Why is it important to build standardised frameworks for key internal processes?
 - Why are standardised frameworks essential for delivering consistent value to customers? - How can frameworks help to improve efficiency, reduce errors, and ensure that all customer interactions are aligned with the company's overall goals - How to foster a culture internally where every department is focused on customer success

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Attendee enquiries: contact Tom

www.customersuccesscollective.com

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