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December 02, 2025
InterContinental - The O2
1 Waterview Drive
London

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What's on
December 02
December 02
December 02
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Resilient leadership: Thriving amidst change
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09:45
Main stage
5 ways to optimize your GTM motion to protect and grow revenue
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10:15
Main stage
Panel: Future-proofing your career - essential skills for tomorrow’s CCOs
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11:00
Exhibition & networking
Coffee break
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11:30
Main stage
A blueprint for CS revenue impact without becoming sales
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12:00
Main stage
Consolidating your CS tech stack: Using AI to uncover a real customer 360
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12:30
Main stage
Hosted roundtable discussions
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13:15
Exhibition & networking
Lunch break
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14:15
Main stage
Using win-loss analysis to drive net retention
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14:45
Main stage
Change management as a CCO: Guiding customers and your org
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Panel: Adapting with tech - strategies for customer-centricity
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16:30
Main stage
Leading through uncertainty: Lessons from crisis management
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Networking happy hour
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