SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Request your invite

Event starts in:
39

days :

12

: hours :

4

minutes

23

until doors to insights open

November 17, 2026
Embassy Suites Chicago Downtown Magnificent Mile
511 North Columbus Drive
Chicago

View the
agenda

Sponsor

Download brochure

View full summit page

What's on
Main stage
Exhibition & networking
November 17
November 17
November 17
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer, Kristi Faltorusso
See the details
09:15
Main stage
Building an AI-powered go-to-market operating system
Matt Ryan, Vice President of Global Solutions & Customer Success, G2
See the details
09:45
Main stage
The New Rules of CS: Rebuilding for Revenue and Outcomes
Brent Krempges, Chief Customer Officer, Gainsight
See the details
10:15
Main stage
Interactive session: Renewals, expansions, and accountability at different stages of company maturity
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Enough talk about AI. Here’s how post-sales teams are actually using it to win
Ava O'Neill, Founding Product Manager, Pylon
See the details
11:45
Main stage
Panel | Built to lead: Structuring the CCO function and driving cross-functional impact
Jennifer Buckley, Chief Experience Officer, Aurora University
Avi Talwar, VP, Customer Success & Sales, Kore.ai
Mary Poppen, Chief Customer Officer, Perceptyx
Brett Bange, Vice President of Global Customer Experience, Quandri
See the details
12:45
Exhibition & networking
Lunch
See the details
13:30
Main stage
Peer to peer: The CCO exchange
See the details
14:15
Main stage
Panel | Seeing the whole customer: AI strategies for smarter engagement
Kerry Good, Former VP, Customer Success Americas, Planview
Alice Locatelli, Chief Experience Officer, Society of Actuaries
Elizabeth Blass, Chief Customer Officer, Karbon
Joe Weber, SVP, Customer Success & Tech Support, Axonius
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Beyond the logo: How brand unity creates lasting customer loyalty
Sarah Sharon, Senior Vice President, Global Instructor (Customer) Experience, Les Mills International
See the details
16:00
Main stage
Don't neglect the long tail: Building loyalty beyond your highest-value accounts
See the details
16:30
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer, Kristi Faltorusso
See the details
What's on
Main stage
Exhibition & networking
November 17
November 17
November 17
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer, Kristi Faltorusso
See the details
09:15
Main stage
Building an AI-powered go-to-market operating system
Matt Ryan, Vice President of Global Solutions & Customer Success, G2
See the details
09:45
Main stage
The New Rules of CS: Rebuilding for Revenue and Outcomes
Brent Krempges, Chief Customer Officer, Gainsight
See the details
10:15
Main stage
Interactive session: Renewals, expansions, and accountability at different stages of company maturity
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Enough talk about AI. Here’s how post-sales teams are actually using it to win
Ava O'Neill, Founding Product Manager, Pylon
See the details
11:45
Main stage
Panel | Built to lead: Structuring the CCO function and driving cross-functional impact
Jennifer Buckley, Chief Experience Officer, Aurora University
Avi Talwar, VP, Customer Success & Sales, Kore.ai
Mary Poppen, Chief Customer Officer, Perceptyx
Brett Bange, Vice President of Global Customer Experience, Quandri
See the details
12:45
Exhibition & networking
Lunch
See the details
13:30
Main stage
Peer to peer: The CCO exchange
See the details
14:15
Main stage
Panel | Seeing the whole customer: AI strategies for smarter engagement
Kerry Good, Former VP, Customer Success Americas, Planview
Alice Locatelli, Chief Experience Officer, Society of Actuaries
Elizabeth Blass, Chief Customer Officer, Karbon
Joe Weber, SVP, Customer Success & Tech Support, Axonius
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Beyond the logo: How brand unity creates lasting customer loyalty
Sarah Sharon, Senior Vice President, Global Instructor (Customer) Experience, Les Mills International
See the details
16:00
Main stage
Don't neglect the long tail: Building loyalty beyond your highest-value accounts
See the details
16:30
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer, Kristi Faltorusso
See the details
What's on
Main stage
Exhibition & networking
November 17
November 17
November 17
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer, Kristi Faltorusso
See the details
09:15
Main stage
Building an AI-powered go-to-market operating system
Matt Ryan, Vice President of Global Solutions & Customer Success, G2
See the details
09:45
Main stage
The New Rules of CS: Rebuilding for Revenue and Outcomes
Brent Krempges, Chief Customer Officer, Gainsight
See the details
10:15
Main stage
Interactive session: Renewals, expansions, and accountability at different stages of company maturity
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Enough talk about AI. Here’s how post-sales teams are actually using it to win
Ava O'Neill, Founding Product Manager, Pylon
See the details
11:45
Main stage
Panel | Built to lead: Structuring the CCO function and driving cross-functional impact
Jennifer Buckley, Chief Experience Officer, Aurora University
Avi Talwar, VP, Customer Success & Sales, Kore.ai
Mary Poppen, Chief Customer Officer, Perceptyx
Brett Bange, Vice President of Global Customer Experience, Quandri
See the details
12:45
Exhibition & networking
Lunch
See the details
13:30
Main stage
Peer to peer: The CCO exchange
See the details
14:15
Main stage
Panel | Seeing the whole customer: AI strategies for smarter engagement
Kerry Good, Former VP, Customer Success Americas, Planview
Alice Locatelli, Chief Experience Officer, Society of Actuaries
Elizabeth Blass, Chief Customer Officer, Karbon
Joe Weber, SVP, Customer Success & Tech Support, Axonius
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Beyond the logo: How brand unity creates lasting customer loyalty
Sarah Sharon, Senior Vice President, Global Instructor (Customer) Experience, Les Mills International
See the details
16:00
Main stage
Don't neglect the long tail: Building loyalty beyond your highest-value accounts
See the details
16:30
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer, Kristi Faltorusso
See the details

Useful links

Contact us

Privacy

made with Acara

Join the conversation