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Event starts in:
120

days :

0

: hours :

57

minutes

14

until doors open to insights

November 17, 2026
Embassy Suites Chicago Downtown Magnificent Mile
511 North Columbus Drive
Chicago

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What's on
Main stage
Exhibition & networking
Workshops
November 17
November 17
November 17
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
Using NRR to drive smarter growth
See the details
09:45
Main stage
Don't neglect the long tail: Building loyalty beyond your highest-value accounts
See the details
10:00
Main stage
Panel | Seeing the whole customer: AI strategies for smarter engagement
Kerry Good, Former VP, Customer Success Americas, Planview
Alice Locatelli, Chief Experience Officer, Society of Actuaries
Elizabeth Blass, Chief Customer Officer, Karbon
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Panel | Making the role your own: Building teams, setting boundaries, driving outcomes
See the details
12:15
Main stage
Enough talk about AI. Here’s how post-sales teams are actually using it to win
Marty Kausas, Co-Founder & CEO, Pylon
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Panel | Customer-centric, business-aligned: The CCO's guide to cross-functional leadership
See the details
14:30
Main stage
Interactive session: Renewals, expansions, and accountability at different stages of company maturity
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Beyond the logo: How brand unity creates lasting customer loyalty
Sarah Sharon, Senior Vice President, Global Instructor (Customer) Experience, Les Mills International
See the details
16:15
Main stage
From feedback to forecast: Turning Voice of the Customer into a revenue engine
See the details
16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
What's on
Main stage
Exhibition & networking
Workshops
November 17
November 17
November 17
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
Using NRR to drive smarter growth
See the details
09:45
Main stage
Don't neglect the long tail: Building loyalty beyond your highest-value accounts
See the details
10:00
Main stage
Panel | Seeing the whole customer: AI strategies for smarter engagement
Kerry Good, Former VP, Customer Success Americas, Planview
Alice Locatelli, Chief Experience Officer, Society of Actuaries
Elizabeth Blass, Chief Customer Officer, Karbon
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Panel | Making the role your own: Building teams, setting boundaries, driving outcomes
See the details
12:15
Main stage
Enough talk about AI. Here’s how post-sales teams are actually using it to win
Marty Kausas, Co-Founder & CEO, Pylon
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Panel | Customer-centric, business-aligned: The CCO's guide to cross-functional leadership
See the details
14:30
Main stage
Interactive session: Renewals, expansions, and accountability at different stages of company maturity
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Beyond the logo: How brand unity creates lasting customer loyalty
Sarah Sharon, Senior Vice President, Global Instructor (Customer) Experience, Les Mills International
See the details
16:15
Main stage
From feedback to forecast: Turning Voice of the Customer into a revenue engine
See the details
16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details
What's on
Main stage
Exhibition & networking
Workshops
November 17
November 17
November 17
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
See the details
09:15
Main stage
Using NRR to drive smarter growth
See the details
09:45
Main stage
Don't neglect the long tail: Building loyalty beyond your highest-value accounts
See the details
10:00
Main stage
Panel | Seeing the whole customer: AI strategies for smarter engagement
Kerry Good, Former VP, Customer Success Americas, Planview
Alice Locatelli, Chief Experience Officer, Society of Actuaries
Elizabeth Blass, Chief Customer Officer, Karbon
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Panel | Making the role your own: Building teams, setting boundaries, driving outcomes
See the details
12:15
Main stage
Enough talk about AI. Here’s how post-sales teams are actually using it to win
Marty Kausas, Co-Founder & CEO, Pylon
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
Panel | Customer-centric, business-aligned: The CCO's guide to cross-functional leadership
See the details
14:30
Main stage
Interactive session: Renewals, expansions, and accountability at different stages of company maturity
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Beyond the logo: How brand unity creates lasting customer loyalty
Sarah Sharon, Senior Vice President, Global Instructor (Customer) Experience, Les Mills International
See the details
16:15
Main stage
From feedback to forecast: Turning Voice of the Customer into a revenue engine
See the details
16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
See the details

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