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Event starts in:

days :

: hours :

minutes

until early bird prices end

October 03 & 04, 2024
The Westin Copley Place
10 Huntington Ave
Boston

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agenda

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What's on
October 03
October 04
October 03
October 03
09:00
Main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
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09:15
Main stage
Building a customer success function: Steps to organizational excellence
Kevin Garell, Senior Director, Customer Success, Boston Dynamics
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09:45
Main stage
Building customer success orgs with efficiency: The evolution of the CS org
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10:45
Main stage
Fireside chat: The customer value assurance journey - from kickoff to renewal
Mark Behrle, Head of Customer Success, Large Enterprise, LinkedIn Talent Solutions, LinkedIn
Marjorie Nadolna, Manager, Customer Success, Large Enterprise Accounts, LinkedIn
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11:15
Main stage
Executive sponsorship: A game changer for enterprise customer success
Jeff Justice Williams, Sr. Executive Director, Enterprise Customer Success, Box
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11:45
Main stage
Interactive roundtable discussions
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13:30
Main stage
Panel discussion: The human touch - personalization and empathy in customer success
Todd Aronoff, Global Customer Success Management, Strategic Partners, Stripe
Allastair Meffen, VP, Customer Success, Florence Healthcare
Alex Turkovic, Director, Digital Customer Success and Customer Education, Flexera
Jitesh Gandhi, Customer Success Director, Microsoft
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14:45
Main stage
Customer success-driven product creation: Microsoft case study
Kristopher Loranger, Director of Customer Success, Microsoft
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15:45
Main stage
Leveling up your CSMs: Tactics to become more strategic and build long-term customer relationships
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16:15
Main stage
Panel discussion: Data-driven success - leveraging analytics to enhance customer journeys
Sebastián Cualla, Director of Customer Success, Hubspot
Maureen Goldin, Customer Success Director, Microsoft
Tracy Rubin, Senior Director, Customer Success, Carta
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17:00
Main stage
Happy hour sponsored by Customer Success Festival
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17:00
Main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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October 04
09:00
Main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage
Strategic OKRs: Positioning customer success to drive net retention
Nataly Waters, Customer Success Director Americas, Creatio
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09:45
Main stage
Customer success and sales alignment: Driving unified goals
Matthew Harris, Director, Customer Success, Optimizely
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10:45
Main stage
Transforming customer success in experience-driven industries
Kedar Chaware, Director of Customer Success, Noname Security
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11:15
Main stage
Proactive customer success: Transforming reactive approaches with KPIs
Gabor Szegvari, Director of Customer Success, IPC Systems
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11:45
Main stage
Interactive roundtable discussions
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13:30
Main stage
Panel discussion: Cultivating talent - building and upskilling your customer success team
Malaiqa Yasin, Regional Director, Customer Success, PTC
Lars Steffen, Director of Customer Success, Foleon
Jamie Homen, Chief Customer Officer, CareerBuilder
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14:15
Main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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Get tickets for this years summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Boston
October 3 - 4, 2024

Register now

Event
location

Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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The Westin Copley Place
Set in the Back Bay district, this polished hotel is 2 minutes' walk from Copley Square, 3 minutes' walk from the subway and a mile from Fenway Park stadium.
10 Huntington Ave
02116
Boston
United States

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