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Event starts in:
65

days :

22

: hours :

23

minutes

54

until early bird prices end

October 29 & 30, 2025
The Westin Copley Place
10 Huntington Ave
Boston

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agenda

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What's on
October 29
October 30
October 29
October 29
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
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09:15
Main stage
Scale smarter: Driving adoption without adding headcount
Natalie Bradley, Sr Director, CS Practices and Offerings, GitHub
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09:45
Main stage
Launching customer success for unique products: Strategies for entering and succeeding in new markets
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
The downsell done right: Preserving revenue and relationships when budgets shrink
Kimberly Ayala, Director of Customer Success, North & South America, Akeneo
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11:15
Main stage
Strategic OKRs: Positioning customer success to drive net retention
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11:45
Main stage
Panel discussion - The cross-functional approach: Aligning product, support, and CS from day one
Sam Morovati, Director, Customer Success, Slack
Christina Dulude, Director, Customer Success Solutions, Imprivata
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Fireside chat - The monetization mindset: Transforming CS into a revenue-driving function
Noman Khan, VP, Global Services & Customer Success, Imperva
Bala Nair, VP, Customer Success, Akamai
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14:00
Main stage
Churn-proof your base: How CSAT and NPS inform renewal risk analysis
Frank Murphy, Director, Customer Success, Cisco
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14:30
Main stage
Interactive roundtable discussions
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
The art of getting there: Mastering in-person client meetings
Carl Lenocker, Senior Customer Success Executive, Splunk
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16:15
Main stage
First 30 days: Designing an onboarding journey that drives long-term engagement.
Missie Dunham, Sr. Director, Customer Success, Constant Contact
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16:45
Main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Festival
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October 30
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage
Engineering voice of the customer for customer success: How VOC drives renewals, relationships, and results
Art Dirik, Head of Customer Success, InterSystems
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09:45
Main stage
Panel discussion - Speaking CEO: How to translate the value of CS to the C-suite
Tracy Rubin, Former Senior Director, Customer Success, Carta
Mathew Wisniewski, Director, Customer Success, IDC
Erinn Mallory Kolp, Learning Leader, Customer Success, LinkedIn
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10:30
Exhibition & networking
Coffee break
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11:00
Main stage
Proactive customer success: Transforming reactive approaches with KPIs
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11:30
Main stage
Transforming customer success in experience-driven industries
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12:00
Main stage
Interactive roundtable discussions: A deep dive into churn management
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12:45
Exhibition & networking
Lunch
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13:45
Main stage
Panel discussion - AI in 2025: What’s real, what’s hype, and what’s next for CS
Jitesh Gandhi, Customer Success Director, Microsoft
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14:30
Main stage
Leading CS transformation with a remote team
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15:00
Main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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Get tickets for this years summit

We’re bringing together the brightest minds in customer success for two days of unrivalled networking, learning, and discussion so you can:

- Elevate your team's impact as a revenue-driver.

- Leverage the latest AI and automation tech for digital success.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Boston
October 29 & 30, 2025

Save $300

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