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Event starts in:
58

days :

5

: hours :

5

minutes

17

until early bird prices end

June 17 & 18, 2026
Grand Hyatt Seattle
721 Pine Street
Seattle

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agenda

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What's on
Main stage
Networking & exhibition
June 17
June 18
June 17
June 17
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Fresh perspective: Analyzing the full customer journey to go beyond the typical CS view
Terry Dell, Sr Director of Customer Success, Verizon
See the details
09:45
Main stage
Do your customer programs drive success, or just check a box?
See the details
10:15
Main stage
Scaling customer success: Lessons from high-growth startups to enterprise environments
Casey Mahon, Head of Customer Success, Autodesk
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main stage
Fireside chat | Customer success 360: Operations as a strategic advantage
Uma Kakde, Director, Customer Success Strategy & Operations, Docusign
Melissa Erickson, Vice President, Enterprise, Customer Success Account Management, Docusign
See the details
11:45
Main stage
Don’t panic! Scaling customer success without the awkward breakup
See the details
12:15
Main stage
From red flags to revenue: Smart strategies for retention
Rebecca Beck, Director Customer Success, Planview
See the details
12:45
Networking & exhibition
Lunch break
See the details
13:45
Main stage
Panel | CS as the secret sales department: Mastering expansion without the hard sell
See the details
14:30
Main stage
Interactive roundtable discussions: Customer onboarding
See the details
15:15
Networking & exhibition
Coffee break
See the details
15:45
Main stage
The CS transformation playbook: A case study on team evolution
Kadee Acree, Director, Customer Success, UKG
See the details
16:15
Main stage
Panel | The AI advantage: Transforming customer success operations
Kunal Agrawal, Director, Customer Success & Professional Services, Diligent
Jennifer Lee, Director, Customer Success, Axon
Savannah Dowe, Vice President, Customer Care, Brivity
Bigith Veettil, Director, Customer Success, Salesforce
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Networking & exhibition
Happy hour
See the details
June 18
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
AI has changed CS: Here’s how to bring your team along for the ride
Garima Nagpal, Customer Success Director, Microsoft
See the details
09:45
Main stage
Building bridges, not just deals: The trust-driven approach
Lamia Barrington, Head of Customer Success, iTradeNetwork
See the details
10:15
Networking & exhibition
Coffee break
See the details
10:45
Main stage
Vibe coding CS: Turning repeated problems into automated systems
See the details
11:15
Main stage
High-touch CS as a strategy, not a segment
Leana Hart, Director, Customer Success, Axon
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Networking & exhibition
Lunch break
See the details
13:30
Main stage
Panel | Build, enable, upskill, repeat: Crafting a next-gen CS team
Cole Jacobson, Director of Client Success, SAP
Pallavi Ralhan, Former Director, Customer Success, Handshake
See the details
14:15
Main stage
Make value visible: The missing link between CS activity and renewal success
See the details
14:45
Main stage
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
See the details
What's on
Main stage
Networking & exhibition
June 17
June 18
June 17
June 17
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Fresh perspective: Analyzing the full customer journey to go beyond the typical CS view
Terry Dell, Sr Director of Customer Success, Verizon
See the details
09:45
Main stage
Do your customer programs drive success, or just check a box?
See the details
10:15
Main stage
Scaling customer success: Lessons from high-growth startups to enterprise environments
Casey Mahon, Head of Customer Success, Autodesk
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main stage
Fireside chat | Customer success 360: Operations as a strategic advantage
Uma Kakde, Director, Customer Success Strategy & Operations, Docusign
Melissa Erickson, Vice President, Enterprise, Customer Success Account Management, Docusign
See the details
11:45
Main stage
Don’t panic! Scaling customer success without the awkward breakup
See the details
12:15
Main stage
From red flags to revenue: Smart strategies for retention
Rebecca Beck, Director Customer Success, Planview
See the details
12:45
Networking & exhibition
Lunch break
See the details
13:45
Main stage
Panel | CS as the secret sales department: Mastering expansion without the hard sell
See the details
14:30
Main stage
Interactive roundtable discussions: Customer onboarding
See the details
15:15
Networking & exhibition
Coffee break
See the details
15:45
Main stage
The CS transformation playbook: A case study on team evolution
Kadee Acree, Director, Customer Success, UKG
See the details
16:15
Main stage
Panel | The AI advantage: Transforming customer success operations
Kunal Agrawal, Director, Customer Success & Professional Services, Diligent
Jennifer Lee, Director, Customer Success, Axon
Savannah Dowe, Vice President, Customer Care, Brivity
Bigith Veettil, Director, Customer Success, Salesforce
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Networking & exhibition
Happy hour
See the details
June 18
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
AI has changed CS: Here’s how to bring your team along for the ride
Garima Nagpal, Customer Success Director, Microsoft
See the details
09:45
Main stage
Building bridges, not just deals: The trust-driven approach
Lamia Barrington, Head of Customer Success, iTradeNetwork
See the details
10:15
Networking & exhibition
Coffee break
See the details
10:45
Main stage
Vibe coding CS: Turning repeated problems into automated systems
See the details
11:15
Main stage
High-touch CS as a strategy, not a segment
Leana Hart, Director, Customer Success, Axon
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Networking & exhibition
Lunch break
See the details
13:30
Main stage
Panel | Build, enable, upskill, repeat: Crafting a next-gen CS team
Cole Jacobson, Director of Client Success, SAP
Pallavi Ralhan, Former Director, Customer Success, Handshake
See the details
14:15
Main stage
Make value visible: The missing link between CS activity and renewal success
See the details
14:45
Main stage
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
See the details
What's on
Main stage
Networking & exhibition
June 17
June 18
June 17
June 17
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Fresh perspective: Analyzing the full customer journey to go beyond the typical CS view
Terry Dell, Sr Director of Customer Success, Verizon
See the details
09:45
Main stage
Do your customer programs drive success, or just check a box?
See the details
10:15
Main stage
Scaling customer success: Lessons from high-growth startups to enterprise environments
Casey Mahon, Head of Customer Success, Autodesk
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main stage
Fireside chat | Customer success 360: Operations as a strategic advantage
Uma Kakde, Director, Customer Success Strategy & Operations, Docusign
Melissa Erickson, Vice President, Enterprise, Customer Success Account Management, Docusign
See the details
11:45
Main stage
Don’t panic! Scaling customer success without the awkward breakup
See the details
12:15
Main stage
From red flags to revenue: Smart strategies for retention
Rebecca Beck, Director Customer Success, Planview
See the details
12:45
Networking & exhibition
Lunch break
See the details
13:45
Main stage
Panel | CS as the secret sales department: Mastering expansion without the hard sell
See the details
14:30
Main stage
Interactive roundtable discussions: Customer onboarding
See the details
15:15
Networking & exhibition
Coffee break
See the details
15:45
Main stage
The CS transformation playbook: A case study on team evolution
Kadee Acree, Director, Customer Success, UKG
See the details
16:15
Main stage
Panel | The AI advantage: Transforming customer success operations
Kunal Agrawal, Director, Customer Success & Professional Services, Diligent
Jennifer Lee, Director, Customer Success, Axon
Savannah Dowe, Vice President, Customer Care, Brivity
Bigith Veettil, Director, Customer Success, Salesforce
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Networking & exhibition
Happy hour
See the details
June 18
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
AI has changed CS: Here’s how to bring your team along for the ride
Garima Nagpal, Customer Success Director, Microsoft
See the details
09:45
Main stage
Building bridges, not just deals: The trust-driven approach
Lamia Barrington, Head of Customer Success, iTradeNetwork
See the details
10:15
Networking & exhibition
Coffee break
See the details
10:45
Main stage
Vibe coding CS: Turning repeated problems into automated systems
See the details
11:15
Main stage
High-touch CS as a strategy, not a segment
Leana Hart, Director, Customer Success, Axon
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Networking & exhibition
Lunch break
See the details
13:30
Main stage
Panel | Build, enable, upskill, repeat: Crafting a next-gen CS team
Cole Jacobson, Director of Client Success, SAP
Pallavi Ralhan, Former Director, Customer Success, Handshake
See the details
14:15
Main stage
Make value visible: The missing link between CS activity and renewal success
See the details
14:45
Main stage
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
See the details

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