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Event starts in:
31

days :

21

: hours :

19

minutes

0

until the summit

June 17 & 18, 2026
Grand Hyatt Seattle
721 Pine Street
Seattle

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agenda

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What's on
Main stage
Networking & exhibition
June 17
June 18
June 17
June 17
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Fresh perspective: Analyzing the full customer journey to go beyond the typical CS view
Terry Dell, Sr Director of Customer Success, Verizon
See the details
09:45
Main stage
Do your customer programs drive success, or just check a box?
See the details
10:15
Main stage
Scaling customer success: Lessons from high-growth startups to enterprise environments
Casey Mahon, Head of Customer Success, Autodesk
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main stage
Fireside chat | Customer success 360: Operations as a strategic advantage
Uma Kakde, Director, Customer Success Strategy & Operations, Docusign
See the details
11:45
Main stage
Building trust with customers during innovation cycles
J.R. Santos, CCO, Cloud Security Alliance
See the details
12:15
Main stage
From red flags to revenue: Smart strategies for retention
Rebecca Beck, Director Customer Success, Planview
See the details
12:45
Networking & exhibition
Lunch break
See the details
13:45
Main stage
Panel | CS as the secret sales department: Mastering expansion without the hard sell
Jennifer George, Senior Customer Success Manager, AdRoll
Joe Dimalta, Senior Customer Success Director, MediaKind Global
Jaspreet Singh, CCO, Empower Pharmacy
Krithi Kartik, Head of US Business & Partnerships, inFeedo
See the details
14:30
Main stage
Interactive roundtable discussions: Customer onboarding
See the details
15:15
Networking & exhibition
Coffee break
See the details
15:45
Main stage
The CS transformation playbook: A case study on team evolution
Kadee Acree, Director, Customer Success, UKG
See the details
16:15
Main stage
Panel | The AI advantage: Transforming customer success operations
Kunal Agrawal, Director, Customer Success & Professional Services, Diligent
Jennifer Lee, Director, Customer Success, Axon
Savannah Dowe, Vice President, Customer Care, Brivity
Bigith Pattar Veettil, Director, Customer Success, Salesforce
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Networking & exhibition
Happy hour
See the details
June 18
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
AI has changed CS: Here’s how to bring your team along for the ride
Garima Nagpal, Customer Success Director, Microsoft
See the details
09:45
Main stage
Building bridges, not just deals: The trust-driven approach
Lamia Barrington, Head of Customer Success, iTradeNetwork
See the details
10:15
Networking & exhibition
Coffee break
See the details
10:45
Main stage
Overwhelmed to orchestrated: Transforming digital CS at scale at LastPass
Jon Honari, Director, Global Digital Customer Success, LastPass
See the details
11:15
Main stage
High-touch CS as a strategy, not a segment
Leana Hart, Director, Customer Success, Axon
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Networking & exhibition
Lunch break
See the details
13:30
Main stage
Panel | Build, enable, upskill, repeat: Crafting a next-gen CS team
Cole Jacobson, Director of Client Success, SAP Concur
Pallavi Ralhan, Former Director, Customer Success, Handshake
Melissa Braff, Director, Customer Success, Qualtrics
See the details
14:15
Main stage
Make value visible: The missing link between CS activity and renewal success
See the details
14:45
Main stage
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
See the details
What's on
Main stage
Networking & exhibition
June 17
June 18
June 17
June 17
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Fresh perspective: Analyzing the full customer journey to go beyond the typical CS view
Terry Dell, Sr Director of Customer Success, Verizon
See the details
09:45
Main stage
Do your customer programs drive success, or just check a box?
See the details
10:15
Main stage
Scaling customer success: Lessons from high-growth startups to enterprise environments
Casey Mahon, Head of Customer Success, Autodesk
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main stage
Fireside chat | Customer success 360: Operations as a strategic advantage
Uma Kakde, Director, Customer Success Strategy & Operations, Docusign
See the details
11:45
Main stage
Building trust with customers during innovation cycles
J.R. Santos, CCO, Cloud Security Alliance
See the details
12:15
Main stage
From red flags to revenue: Smart strategies for retention
Rebecca Beck, Director Customer Success, Planview
See the details
12:45
Networking & exhibition
Lunch break
See the details
13:45
Main stage
Panel | CS as the secret sales department: Mastering expansion without the hard sell
Jennifer George, Senior Customer Success Manager, AdRoll
Joe Dimalta, Senior Customer Success Director, MediaKind Global
Jaspreet Singh, CCO, Empower Pharmacy
Krithi Kartik, Head of US Business & Partnerships, inFeedo
See the details
14:30
Main stage
Interactive roundtable discussions: Customer onboarding
See the details
15:15
Networking & exhibition
Coffee break
See the details
15:45
Main stage
The CS transformation playbook: A case study on team evolution
Kadee Acree, Director, Customer Success, UKG
See the details
16:15
Main stage
Panel | The AI advantage: Transforming customer success operations
Kunal Agrawal, Director, Customer Success & Professional Services, Diligent
Jennifer Lee, Director, Customer Success, Axon
Savannah Dowe, Vice President, Customer Care, Brivity
Bigith Pattar Veettil, Director, Customer Success, Salesforce
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Networking & exhibition
Happy hour
See the details
June 18
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
AI has changed CS: Here’s how to bring your team along for the ride
Garima Nagpal, Customer Success Director, Microsoft
See the details
09:45
Main stage
Building bridges, not just deals: The trust-driven approach
Lamia Barrington, Head of Customer Success, iTradeNetwork
See the details
10:15
Networking & exhibition
Coffee break
See the details
10:45
Main stage
Overwhelmed to orchestrated: Transforming digital CS at scale at LastPass
Jon Honari, Director, Global Digital Customer Success, LastPass
See the details
11:15
Main stage
High-touch CS as a strategy, not a segment
Leana Hart, Director, Customer Success, Axon
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Networking & exhibition
Lunch break
See the details
13:30
Main stage
Panel | Build, enable, upskill, repeat: Crafting a next-gen CS team
Cole Jacobson, Director of Client Success, SAP Concur
Pallavi Ralhan, Former Director, Customer Success, Handshake
Melissa Braff, Director, Customer Success, Qualtrics
See the details
14:15
Main stage
Make value visible: The missing link between CS activity and renewal success
See the details
14:45
Main stage
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
See the details
What's on
Main stage
Networking & exhibition
June 17
June 18
June 17
June 17
08:00
Networking & exhibition
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Fresh perspective: Analyzing the full customer journey to go beyond the typical CS view
Terry Dell, Sr Director of Customer Success, Verizon
See the details
09:45
Main stage
Do your customer programs drive success, or just check a box?
See the details
10:15
Main stage
Scaling customer success: Lessons from high-growth startups to enterprise environments
Casey Mahon, Head of Customer Success, Autodesk
See the details
10:45
Networking & exhibition
Coffee break
See the details
11:15
Main stage
Fireside chat | Customer success 360: Operations as a strategic advantage
Uma Kakde, Director, Customer Success Strategy & Operations, Docusign
See the details
11:45
Main stage
Building trust with customers during innovation cycles
J.R. Santos, CCO, Cloud Security Alliance
See the details
12:15
Main stage
From red flags to revenue: Smart strategies for retention
Rebecca Beck, Director Customer Success, Planview
See the details
12:45
Networking & exhibition
Lunch break
See the details
13:45
Main stage
Panel | CS as the secret sales department: Mastering expansion without the hard sell
Jennifer George, Senior Customer Success Manager, AdRoll
Joe Dimalta, Senior Customer Success Director, MediaKind Global
Jaspreet Singh, CCO, Empower Pharmacy
Krithi Kartik, Head of US Business & Partnerships, inFeedo
See the details
14:30
Main stage
Interactive roundtable discussions: Customer onboarding
See the details
15:15
Networking & exhibition
Coffee break
See the details
15:45
Main stage
The CS transformation playbook: A case study on team evolution
Kadee Acree, Director, Customer Success, UKG
See the details
16:15
Main stage
Panel | The AI advantage: Transforming customer success operations
Kunal Agrawal, Director, Customer Success & Professional Services, Diligent
Jennifer Lee, Director, Customer Success, Axon
Savannah Dowe, Vice President, Customer Care, Brivity
Bigith Pattar Veettil, Director, Customer Success, Salesforce
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Networking & exhibition
Happy hour
See the details
June 18
08:00
Networking & exhibition
Networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
AI has changed CS: Here’s how to bring your team along for the ride
Garima Nagpal, Customer Success Director, Microsoft
See the details
09:45
Main stage
Building bridges, not just deals: The trust-driven approach
Lamia Barrington, Head of Customer Success, iTradeNetwork
See the details
10:15
Networking & exhibition
Coffee break
See the details
10:45
Main stage
Overwhelmed to orchestrated: Transforming digital CS at scale at LastPass
Jon Honari, Director, Global Digital Customer Success, LastPass
See the details
11:15
Main stage
High-touch CS as a strategy, not a segment
Leana Hart, Director, Customer Success, Axon
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Networking & exhibition
Lunch break
See the details
13:30
Main stage
Panel | Build, enable, upskill, repeat: Crafting a next-gen CS team
Cole Jacobson, Director of Client Success, SAP Concur
Pallavi Ralhan, Former Director, Customer Success, Handshake
Melissa Braff, Director, Customer Success, Qualtrics
See the details
14:15
Main stage
Make value visible: The missing link between CS activity and renewal success
See the details
14:45
Main stage
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
See the details

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