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Event starts in:
79

days :

18

: hours :

34

minutes

30

until the summit starts

June 25, 2026
Austin Marriott South
4415 South Interstate 35 Frontage Road
Austin

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What's on
Main stage
Exhibition & networking
June 25
June 25
June 25
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The end of linear CS growth: Scaling with AI acceleration
Heather Brown, Chief Customer Officer, LastPass
See the details
09:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
See the details
10:15
Main stage
Your CSMs are doing the wrong work: Redefining the role for 2026
David Karp, SVP, Customer Success, Billtrust
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Renewals under pressure: Navigating growth when budgets shrink
See the details
11:45
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | From cost enter to revenue driver: Demonstrating CS ROI to the c-suite
Kendra Fox, Vice President of Customer Success, Orion Health
Josh Rodrigues, Vice President of Customer Success, Alvaria
Nicole Pennington, Vice President of Customer Success, Mavvrik
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
See the details
14:45
Main stage
From vendor to strategic partner: Evolving CS to impact-based outcomes
Jeff Rusignuolo, Executive Vice President of Customer Success, Meltwater
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | The executive guide to AI-powered customer success
Philippe Mesritz, Chief Customer Officer, The Access Group
Elizabeth Roy Tsui, RVP, Customer Success, Salesforce
Amber Monroe, Senior Vice President of Customer Experience, Paradigm Senior Services
Becky Staker, Vice President of Customer Experience, Actian
See the details
16:30
Main stage
Beyond vanity metrics: Measuring customer success effectively
Ganesh Raghu, Vice President of Customer Success, CoStar Group
See the details
17:00
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
June 25
June 25
June 25
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The end of linear CS growth: Scaling with AI acceleration
Heather Brown, Chief Customer Officer, LastPass
See the details
09:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
See the details
10:15
Main stage
Your CSMs are doing the wrong work: Redefining the role for 2026
David Karp, SVP, Customer Success, Billtrust
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Renewals under pressure: Navigating growth when budgets shrink
See the details
11:45
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | From cost enter to revenue driver: Demonstrating CS ROI to the c-suite
Kendra Fox, Vice President of Customer Success, Orion Health
Josh Rodrigues, Vice President of Customer Success, Alvaria
Nicole Pennington, Vice President of Customer Success, Mavvrik
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
See the details
14:45
Main stage
From vendor to strategic partner: Evolving CS to impact-based outcomes
Jeff Rusignuolo, Executive Vice President of Customer Success, Meltwater
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | The executive guide to AI-powered customer success
Philippe Mesritz, Chief Customer Officer, The Access Group
Elizabeth Roy Tsui, RVP, Customer Success, Salesforce
Amber Monroe, Senior Vice President of Customer Experience, Paradigm Senior Services
Becky Staker, Vice President of Customer Experience, Actian
See the details
16:30
Main stage
Beyond vanity metrics: Measuring customer success effectively
Ganesh Raghu, Vice President of Customer Success, CoStar Group
See the details
17:00
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
June 25
June 25
June 25
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The end of linear CS growth: Scaling with AI acceleration
Heather Brown, Chief Customer Officer, LastPass
See the details
09:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
See the details
10:15
Main stage
Your CSMs are doing the wrong work: Redefining the role for 2026
David Karp, SVP, Customer Success, Billtrust
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Renewals under pressure: Navigating growth when budgets shrink
See the details
11:45
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel | From cost enter to revenue driver: Demonstrating CS ROI to the c-suite
Kendra Fox, Vice President of Customer Success, Orion Health
Josh Rodrigues, Vice President of Customer Success, Alvaria
Nicole Pennington, Vice President of Customer Success, Mavvrik
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
See the details
14:45
Main stage
From vendor to strategic partner: Evolving CS to impact-based outcomes
Jeff Rusignuolo, Executive Vice President of Customer Success, Meltwater
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Panel | The executive guide to AI-powered customer success
Philippe Mesritz, Chief Customer Officer, The Access Group
Elizabeth Roy Tsui, RVP, Customer Success, Salesforce
Amber Monroe, Senior Vice President of Customer Experience, Paradigm Senior Services
Becky Staker, Vice President of Customer Experience, Actian
See the details
16:30
Main stage
Beyond vanity metrics: Measuring customer success effectively
Ganesh Raghu, Vice President of Customer Success, CoStar Group
See the details
17:00
Main stage
Chairperson closing remarks
See the details

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